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Ready, Set, Grow!

As we navigate uncertainty created by COVID-19, it’s important not only to plan on how to get through this but how to come out stronger on the other side. BHC CEO, Stith Keiser, offers his insight on how to use hospital key performance indicators to help direct hospital growth in this recent Today’s Veterinary Business […]

Vet with a cat

From B to A: Driving Sustainable Change in Client Behavior

Many veterinary practitioners wish they had more A clients. Are you one of them? Join Mary Rothlisberger, ACAS, MAAA, of Trupanion and Stith Keiser, Chief Executive Officer of Blue Heron Consulting to explore the six behaviors of A, B, and C clients and learn strategies to encourage more A-client behavior—from compliance on preventatives to increased […]

The Business of Healing Pets: 5 Lessons for Better Leadership

Thus far in our series, we’ve explored the health of our practices and reviewed what financial statements and key performance indicators tell us about our medicine and management. Most recently, we examined leadership styles and how a better understanding of our own leadership preferences can help us be better stewards of our hospitals. Regardless of […]