Many veterinary practitioners wish they had more A clients. Are you one of them? Join Mary Rothlisberger, ACAS, MAAA, of Trupanion and Stith Keiser, Chief Executive Officer of Blue Heron Consulting to explore the six behaviors of A, B, and C clients and learn strategies to encourage more A-client behavior—from compliance on preventatives to increased annual spend.
BY THE END OF THIS WEBINAR YOU WILL BE ABLE TO:
- Understand the measurable behaviors of A, B, and C clients.
- See how converting clients—from C to B and B to A—could financially impact your hospital.
- Learn strategies to improve client behaviors.