Our hospital has worked with Blue Heron Consulting for several years. After taking a hard look at how we operated, they helped us turn it upside down. Now we are leaner, having more fun and certainly more profitable.

I was skeptical at first of what would come with the consulting however I went into it with an open mind. The results were mind blowing. The changes in the hospital stretched from the front desk to the doctors. The profitability skyrocketed and we continue to improve now 3 years out. Don’t hesitate to contact BHC you won’t regret it!

It wasn’t just a “Here’s what you can do and now it’s yours to deal with.” It was “Here’s what we can do together”. It’s been really exciting to see how people get jazzed about it. If you are complacent with mediocrity, then don’t hire them. I’m not complacent with mediocrity. I want to be better than average.

I think what they are doing is phenomenal.

Out of all the groups or people that we talked to, Blue Heron is the only one in which we have seen as significant of a change and one that did justify the expense.

It’s the personalization of it. It helped me to become a better manager to help the team. They work one on one with you and they come in and work with your team. They are not there for the money, they are there to help you grow.

I want to thank you for helping me have the courage to do the right thing, best medicine for every patient, every time. It is what the clients want. I am so grateful for your coaching and helping us implement a new strategy.

The day that Blue Heron came into this clinic, my life truly took a turn. The belief, coaching, mentorship, and friendship the team has given has been out of this world. Overall Blue Heron has been such a great experience that I am very thankful to have been a part of; the impact this team has on many people every day is something to be proud of.

My whole perception of veterinary medicine has changed for the better and I can honestly tell you that I enjoy my job more than I ever have. For the first time in my career I feel like I would actually encourage my own kids to join the profession if they wanted to be part of it.

I just wanted to let you know how personally I enjoyed the onsite visit. I wish they could’ve stayed one more day! I have heard nothing but positive comments from the staff onsite visit. I wish they could’ve stayed one more day! I have heard nothing but positive comments from the staff about them. It was a great experience and helped me extremely. And I appreciated how they even came out last night to support me and my son as he practiced showing his cattle. It was great for him and me to see your support.

I cannot say enough about BHC. We probably should shut up about it so you don’t get so many clients you don’t have time to coach us. Finally getting paid feels nice, but the biggest thing is the comfort/reassurance/feeling of safety that we are doing things right and being guided by knowledgeable folks who want us to succeed, that it isn’t all on our shoulders to learn the business/administration side by ourselves

BHC has challenged us to view and assess issues in new ways and to embrace change. This includes not only business practices, but also interactions between clients, patients, and coworkers. Communication and constructive criticism have improved greatly within the practice.

Before using Blue Heron, I had no idea where to start, totally floating. I decided to use Blue Heron because of their accessibility and friendliness. They really made me feel like I had an ally in the purchasing process. Since working with my coach, I was able to purchase my clinic in record time, with relatively few hiccups. If anyone is on the fence in considering hiring a coach, I feel it is a worthy investment.

I call our Operational Coach, Kelli, our “business therapist” because she often asks questions that I didn’t even know I needed to answer. Having someone like her on your side is theraputic and essential to our success. We could not have done a lot of our growth without her and the BHC team greatly empowering me to be a better manager and part of the ICWVH team. It’s turned up an already high passion into a burning desire to always do better and be better.

You have been instrumental in ensuring a smooth startup for us, and we will forever be grateful for your time and endless advice in pointing us in the right direction. We truly feel as though we were saved from a lot of pitfalls that most new owners succumb to, and with you on our speed dial we hopefully save ourselves a lot of time and money! All is well here; the business is BOOMING!

The greatest impact BHC has brought is perspective. I feel I have been helped to take a look at the big picture rather than focus on the immediate impacts of the many decisions I have to make.

We were struggling with increasing COGS and staff labor, while also seeing a decline in our culture. Management was disorganized and burning out. Having Stacy, our practice coach, come in and observe for several days helped tremendously to identify our pain points and talk out a plan moving forward. She was also able to quickly adjust to changes in the plan over time. While there is still work to be done, we are now in a much better place then we were a year ago.

As a new practice that has been open just under 3 years, there is so much that is not told to you. With the help of Blue Heron, we have grown in so many ways. From developing our hospital manager, evaluation of team members, and creating champions to have a well diverse team that is willing to grow with the hospital, to having a coach to help develop our doctors to provide the best quality of medicine and provide support when consultation is needed. We have grown when it comes to clients, staff, and each individual within the hospital. Over the last year, we helped my hospital grow from decreasing my COGS, learning to address financials and more of the business side of the veterinary field, adding on new doctors and staff, addressing prices and slowly combing through my hospital to see where we may make improvement to provide not only quality medicine to my clients, but a nice work/life balance with my staff and for my owner, be able to help him achieve his dream and grow his own hospital. I do not think we could be where we are today without the help of everyone at Blue Heron Consulting. To have someone help you with patience, passion and care and who has also been in that same position at one point in time, is more that I could have asked for. I would highly recommend this company for all practices.

I can honestly say it was a game changer for our clinic. Going into it, I was nervous. I didn’t know what to expect and feared hearing everything we were doing wrong or having our existing systems torn apart. But from the very beginning, Nick put those fears to rest. He approached our team with encouragement, empathy, and a genuine desire to help us grow. Yes, he pointed out areas for improvement—that’s why we brought him in—but he did so while highlighting what we were already doing well and providing clear, actionable steps to elevate our operations. One of the most impactful parts was how empowering it was. Before Nick’s visit, I often felt paralyzed when it came to decision-making, always waiting for approval and fearing I’d make the wrong move. He helped implement a system that gave both myself and the clinic owner confidence and clarity. Our communication has dramatically improved, and decisions are being made faster and more effectively. Tasks that used to stall are now being accomplished, and what once felt like a wall now feels like a window with a clear path forward. I’ve attended countless conferences, CE events, and meetings trying to learn how to be a better leader and improve our clinic’s efficiency. None of them have come close to the level of insight, clarity, and support we received from Blue Heron. If you’re looking to grow your clinic and are open to meaningful change, I can’t recommend them enough.

As brand-new clinic owners with zero prior experience, hiring Blue Heron Consulting was hands down the best decision we’ve ever made. From day one, our coaches have been an incredible support system. There are always available, responsive, and ready to help with any question or situation, no matter how big or small. They helped us identify key areas where we needed to improve and provided clear, actionable guidance that’s already led to noticeable growth in many aspects of our clinic. Their knowledge, encouragement, and commitment to our success have made all the difference in building our confidence and shaping a strong foundation for our business. We truly can’t imagine navigating this journey without them. If you’re new to ownership (or even if you’re not), we can’t recommend Blue Heron Consulting highly enough!