July 2020 - Blue Heron

Business Expansion: What Do Your Numbers Say?

Ready, set, grow! Elevating your hospital from the status quo to something really fabulous requires an honest assessment of where you stand then formulation of a detailed action plan. Click Here to continue reading...

How to Stay Connected and Care for Your Clients During Coronavirus

As the COVID-19 pandemic prompts unprecedented social distancing measures and widespread community closures, solid communication with your clients is vital in a time when access to clinics and normal communication methods are being restricted. “During this crisis, it’s important that essential veterinary services remain available for clients and animals in need,” says Michael San Filippo, senior media relations specialist for [...]

Veterinary Medicine and Operations 101 Part 2 : Day Parts In a Veterinary Hospital

Part 2 in the Veterinary Medicine and Operations 101 series, this training focuses on how different departs impact the dynamics in a companion animal clinic. This training is especially useful for those TPs and TPAs less familiar with world of veterinary medicine.

IMPACT Model Part 6 : Taking Action

Part 6 in the IMPACT Series, exploring the final step of Taking Action. Please view the prior videos in this training series before watching this training. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039

The IMPACT Model Part 5 : Gaining Commitment

Part 5 in the IMPACT Model, exploring tips and methods for Gaining Commitment. Please view the prior trainings in this series before viewing this video. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039

The IMPACT Model Part 4 : Applying Solutions

Part 4 in the IMPACT learning series. This training explores the critical step of Applying Solutions and builds upon the first three video trainings in this series. Please view Parts 1 - 3 before watching this training. For more about the IMPACT model, check out the resources available on Tristan here : [...]

Podcast: This Crisis and Your Veterinary Hospital with Stith Keiser

Today we talk about some of the keys to hospital success, what veterinary schools are doing to set students up for success, changing the ideas of work in the veterinary field, and how veterinary practices are evolving and adapting over time. Click Here to listen.