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So far Blue Heron Consulting has created 18 blog entries.

The IMPACT Model Part 2 : Managing Relationships

Part 2 in the IMPACT Series, exploring the skill of Managing Relationships. Please watch part 1 before viewing this training. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039

The IMPACT Model Part 3 : Asking Probing Questions

Part 3 in the IMPACT series, this one exploring the importance of utilizing Probing questions as part of your process. Please watch the prior episodes in this series prior to experiencing this training. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039 [...]

The IMPACT Model Part 1 : Investigate

Part 1 in the IMPACT Series, exploring the first step - Investigating - of the overall IMPACT model.  For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039 Part 1 of a 6 episode series exploring the IMPACT sales model and tips [...]

Dr. Tracey Jensen Recently Elected Vice President of ABVP

Part of BHC’s ‘why’ is improving the lives of pets through helping each of clients consistently practice their definition of progressive, ‘best medicine.’ In light of this mission, we’re proud to share that BHC’s Chief Medical Officer, Tracey Jensen, DVM, DABVP, CVA recently stepped in as Vice President of the American Board of Veterinary Practitioners.

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