Veterinary Medicine and Operations 201 – Module 5 : Types of Veterinary Hospitals
A review of the various types of veterinary practices and how territory partners should vary their messaging for each. Download
Veterinary Medicine and Operations 201 – Module 4 – Pharmacy
An overview of how pharmacy expenses and products form part of a veterinary hospital's service mix and how territory partners can help owners understand the importance of insurance in protecting a hospital's pharmacy. Download
Veterinary Medicine & Operations 101 – Module 3 : Terms and Conditions
An overview of common conditions and terms used in a typical veterinary hospital. Download
Trupanion Software | A Detailed Exploration
Chantal Catteeuw and Derek Tyson host a detailed walk through of Trupanion Software and provide tips for veterinary teams using the tool to issue exam day offers and process Trupanion claims.
Veterinary Medicine and Operations 101 Part 2 : Day Parts In a Veterinary Hospital
Part 2 in the Veterinary Medicine and Operations 101 series, this training focuses on how different departs impact the dynamics in a companion animal clinic. This training is especially useful for those TPs and TPAs less familiar with world of veterinary medicine.
IMPACT Model Part 6 : Taking Action
Part 6 in the IMPACT Series, exploring the final step of Taking Action. Please view the prior videos in this training series before watching this training. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039
The IMPACT Model Part 5 : Gaining Commitment
Part 5 in the IMPACT Model, exploring tips and methods for Gaining Commitment. Please view the prior trainings in this series before viewing this video. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039
The IMPACT Model Part 4 : Applying Solutions
Part 4 in the IMPACT learning series. This training explores the critical step of Applying Solutions and builds upon the first three video trainings in this series. Please view Parts 1 - 3 before watching this training. For more about the IMPACT model, check out the resources available on Tristan here : [...]
The IMPACT Model Part 2 : Managing Relationships
Part 2 in the IMPACT Series, exploring the skill of Managing Relationships. Please watch part 1 before viewing this training. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039
The Monthly Reporting Package Used for Business Analysis – Part 1
The first of a two-part exploration of the monthly reporting package and how Territory Partners can use the data within to analyze and grow their business.