The IMPACT Model Part 4 : Applying Solutions

Part 4 in the IMPACT learning series. This training explores the critical step of Applying Solutions and builds upon the first three video trainings in this series. Please view Parts 1 - 3  before watching this training. For more about the IMPACT model, check out the resources available on Tristan here : [...]

The IMPACT Model Part 2 : Managing Relationships

Part 2 in the IMPACT Series, exploring the skill of Managing Relationships. Please watch part 1 before viewing this training. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039

The IMPACT Model Part 3 : Asking Probing Questions

Part 3 in the IMPACT series, this one exploring the importance of utilizing Probing questions as part of your process. Please watch the prior episodes in this series prior to experiencing this training. For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039 [...]

The IMPACT Model Part 1 : Investigate

Part 1 in the IMPACT Series, exploring the first step - Investigating - of the overall IMPACT model.  For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039 Part 1 of a 6 episode series exploring the IMPACT sales model and tips [...]

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