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The Power of Getting Team Buy-In

by Stith Keiser | Blue Heron Consulting This article was written for and featured in Vetsource. I was driving home from a clinic earlier this week and heard on the radio that unemployment had reached an all-time low of about 3.7% nationally[1]. The AVMA has confirmed that it’s even lower in veterinary medicine at around [...]

Performance Reviews Done Right

by Stith Keiser | Blue Heron Consulting This article was written for and featured in Vetsource. Holiday festivities. Family. Friends. Good food. Year-end inventory counts. Annual budgeting. Performance reviews. To some, the above two lines may seem as polarizing as a lump of coal and a shiny new present. Fortunately, for veterinary managers and owners [...]

Overcoming Fatigue: Wellbeing for the Long Haul

featuring Stith Keiser and Kate Crumley, DVM, MS | Blue Heron Consulting A veterinary hospital can be a stressful environment to work in. Combine that with the incredible level of dedication and passion veterinary staff bring to their jobs, and it’s not difficult to understand why burnout and compassion fatigue are prolific in veterinary medicine. [...]

Empower Your Team, Elevate Your Practice

featuring Sydni Southwick | Blue Heron Consulting In this webinar from Blue Heron Consulting and PayJunction, Sydney Southwick and Jim Sperry team up to explore how empowering your veterinary staff can drive real results across your practice. From improving efficiency and decision-making to boosting morale and client satisfaction, they cover practical ways to elevate your [...]

Building Your Dream Team

by Carissa Welsh, Susan Bradshaw, and Jason Maag | Blue Heron Consulting Driving veterinary industry revenue is more crucial than ever. In this week’s Vetsource blog post, guest authors from Blue Heron Consulting, including Jason Maag, chief growth officer; Susan Bradshaw, director of HR; and Carissa Welsh, director of hiring services, share strategies to build [...]

Turning Around Employee Turnover

By Stith Keiser | Blue Heron Consulting This article was written for and featured in Today's Veterinary Business. I sat next to a registered veterinary technician at a recent continuing education meeting. As we chatted, she explained that she was no longer in practice. Her employer informed her that after over a decade of service, [...]

A Tale of Two Managers

By Stith Keiser | Blue Heron Consulting This article was written for and featured in Today's Veterinary Business. I was speaking at a veterinary conference when an attendee, a midcareer owner of a multidoctor hospital, asked, “If you could identify one factor that separates average or even good hospitals from the great ones, what would [...]

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