Hospital Coaching
Deep Dive Coaching
Focused improvement in just three months.
Resources and expertise where you need them most.
Whether you’re experiencing record growth, struggling to make ends meet, or just getting by, Deep Dive Coaching can drive improvement to areas where you and your team know you can do more.
Our Deep Dive Coaching is designed to be a specific, three-month focus in an area of your choosing. From inventory management and marketing, to developing medical protocols and delivering an exceptional client experience – our coaches are primed to deliver a personalized program that will help direct resources and expertise where you need them most.
For more information about Deep Dive Coaching, click here to start a conversation.
With every Deep Dive Coaching track, you can expect
Regular meetings with a designated coach
Tailored action plan
Metric tracking + goal setting
Routine status updates
Personalized maintenence plan
Deep Dive Coaching Tracks
We know that it can be difficult finding the time to work on your business while also working in your business. We’ve carefully built each of our Deep Dive Coaching tracks to drive successful improvements in record time, so you can see big impacts that echo through the rest of the hospital without losing momentum in your day-to-day.
Deep Dive Coaching Tracks
Fee Analysis
Client Experience
Inventory Management
Marketing Strategy
Scribing Program
Medical Protocols
Dentistry Program
Preventive Care Plans
Fee Analysis Deep Dive Track
Does your hospital struggle with implementing and communicating changes to fees? It can be difficult, but it is essential to achieving healthy, sustainable profitability. Routinely analyzing and adjusting fees ensures your hospital and team are protected when the cost of doing business goes up.
Blue Heron Consulting’s Fee Analysis Deep Dive is a hands-on, personalized solution designed to be implemented over three months, and features:
- Evaluation of hospital’s financial standing
- Analysis of all service and inventory fees
- Recommendations based on industry standard and market support
- Communicating value to clients
- Impact monitoring of fee changes
Client Experience Deep Dive Track
From online engagement to personalized connection during a visit, how a client feels is critical to their loyalty and future care of their pet. Providing an informative, thoughtful, and customized client experience ensures that every client will be your biggest advocate.
Blue Heron Consulting’s Client Experience Deep Dive is a hands-on, personalized solution designed to be implemented over three months, and features:
- Audit current measures with hospital’s core values, mission, and purpose in mind
- Enhance touchpoints and create client feedback, referral, and loyalty programs
- Develop standards for top-notch client experience in all areas of the hospital
Inventory Management Deep Dive Track
Inventory is often one of a hospital’s largest expenses and, according to a VHMA survey, 95% of practices report their inventory management system needs to be improved. An inventory management program will contain costs, reduce shrinkage, and ensure products are always on the shelf.
Blue Heron Consulting’s Inventory Management Deep Dive is a hands-on, personalized solution designed to be implemented over three months, and features:
- Assessment and analysis of current inventory of prescription drugs, OTC products, and food
- Creation of inventory management procedures
- Training a hospital inventory manager, including topics like regular and seasonal reordering, counts, storage systems and tracking COGS
Marketing Strategy Deep Dive Track
Many hospitals think they need to be all things to all people. Having a robust marketing plan strengthens your brand and markets your hospital to clients who align with your Why. It will also improve team satisfaction, increase client recruitment, and play a significant role in sustainable profitability.
Blue Heron Consulting’s Marketing Deep Dive is a hands-on, personalized solution designed to be implemented over three months, and features:
- Internal and external review of hospital’s brand
- Analysis of market presence and target audience
- Audit of current marketing strategies
- Development of marketing strategy tailored to hospital goals and audience
Scribing Program Deep Dive Track
Are you and other DVMs stretched to meet all client and patient needs while maintaining proper medical records? A scribe program can empower your staff to facilitate and free time for your doctors to see more patients.
Blue Heron Consulting’s Scribing Deep Dive is a hands-on, personalized solution designed to be implemented over three months, and features key areas of staff training, such as:
- Taking and communicating patient history, exam findings, and treatments
- Discussing preventive care needs and delivering treatment plans
- Properly deciphering medical records
- Forward booking and checking out clients
Medical Protocols Deep Dive Track
Does your staff struggle with consistency when communicating the best medical solutions for patients? Developing medical protocols ensures consistent messaging and quality of care for your patients.
Blue Heron Consulting’s Medical Protocols Deep Dive is a hands-on, personalized solution designed to be implemented over three months, and features:
- Development of tiered diagnostic and treatment approaches for acute and chronic disorders, as well as common medical scenarios your hospital regularly sees
- Rule-out lists and minimum databases
- Reflection of your definition of best medicine
Dentistry Program Deep Dive Track
Eighty percent of all patients coming into a hospital need dental services. Dentistry is an integral part of best medicine for companion animals and a key component to elevating the care you provide to your patients.
Blue Heron Consulting’s Dentistry Deep Dive is a hands-on, personalized solution designed to be implemented over three months, and features:
- Fee analysis of dental services offered
- Analysis of hospital’s dental equipment
- Team education and training
- Educating and marketing to clients
- Strategies for optimal scheduling
- Monitoring client compliance
Preventive Care Plans Deep Dive Track
Are your clients concerned about healthcare costs for their pet? Offering preventive care plans allow you to provide best medicine for your patients and budgeting options for your clients.
Blue Heron Consulting’s Preventive Care Deep Dive is a hands-on, personalized solution designed to be implemented over three months, and features:
- Choosing the right plan(s) for your hospital
- Building a comprehensive plan that offers elevated and accessible care
- Creating a fee and payment structure
- Educating and training staff on implementation
- Marketing your plan to clients
We’re ready when you are.
Schedule a conversation or email info@bhcteam.com to schedule your Discovery Call today.