It Takes a Village
The BHC team is special for its diversity and experience. Our leadership and coaches come from all walks of life – We are small animal, mixed animal, and emergency veterinarians, hospital administrators, former military officers, and more. It is this intellectual and experiential diversity that allows us to understand, support, and coach virtually any practice. Now, meet the team that lives for your why.
Stith Keiser is the Chief Executive Officer for Blue Heron Consulting (BHC). His team of consultants collaborates with new and seasoned practices owners alike to improve their lives and the lives of their team members while simultaneously enhancing client experience, building sustainable practice profitability and elevating the quality of care for pets.
In addition to consulting, his passion for veterinary management extends into his role as managing partner in a handful of veterinary practices. In partnering with friends who are new owners hungering for practice ownership and wishing to build a legacy, Stith enables them to
achieve their goals through his role overseeing team development and leverage, operations and financial management.
Prior to his role at BHC, Stith was the founder and CEO of My Veterinary Career (MVC) which he sold to the American Animal Hospital Association (AAHA) in 2011 and managed until 2016. His industry experience includes facilitating workshops at national and state veterinary conferences as well as writing for Veterinary Team Brief, AAHA’s Trends Magazine and Veterinarian’s Money Digest. Stith also conducts career development-related workshops for student clubs and organizations at veterinary schools across the country. Most recently, Stith has collaborated on the development and delivery of professional development curriculum at several veterinary schools. He is also part of a team through Colorado State University College of Veterinary Medicine & Biomedical Sciences working under a federal grant to explore and design strategies for successful rural veterinary practice ownership.
Stith’s volunteer experience includes membership in VetPartners where he serves as Chair of the Practice Management Special Interest Group, participation in Washington State University’s CVM “Diagnostic Challenge” and a seat on the AVMA’s Economic Committee Financial Literacy task force.
In his free time, Stith enjoys spending time with his wife, who is a small animal practitioner, as well as his family, friends, a Red Heeler (with too much energy!) and Black Lab in the outdoors horseback riding, hiking and camping.
While attending college at Ferris State University in Big Rapids, Michigan, where he received his Bachelor’s degree in Business, Dusty joined the United States Marine Corps. During this time, he gravitated toward three things – leadership, management, and finance. He has been blessed with the privilege to lead some of the toughest Marines through some of the most unique situations throughout his nearly ten years as a leader while serving his country. While in charge of groups that have included over 500 Marines, he has fine-tuned his skills in teaching others how to lead and develop their staff with the necessary skills to meet any challenge. Dusty was also assigned as the Financial Officer managing over 120 million dollars in assets and the expenditure of over 50 million dollars annually. Developing responsible and realistic financial goals while managing day to day operations has been his key to success.
His interest in the veterinary community, along with his friendship with business partner Stith Keiser, led him to jump into the veterinary community. Joining Blue Heron Consulting has allowed him the opportunity to tie his experience in finance and management from the Marines with his interest in the business of veterinary medicine. His love for animals and the joy of developing successful leaders makes this an ideal team for Dusty to be a part of. Dusty now serves the profession, and our clients, by developing managers and veterinary teams to ensure efficiency and profitability.
In his free time, Dusty enjoys spending time with his wonderful wife Holly, their four children Brody, Chase, Logan, and Clayton, their crazy dog Ellie May and experiencing the great outdoors.
“Working hard for something we don’t care about is called stress: Working hard for something we love is called passion.”
Medical Team Coaches
Dr. Missy Tasky obtained her undergraduate degree in Animal Science at Virginia Tech. She graduated from Auburn University College of Veterinary Medicine in 1991. She moved to Denver, Colorado after graduation and worked as an emergency doctor for 4 years, and then managed a single doctor practice for 5 years. She opened Gentle Touch Animal Hospital in 2000. Her passions include dentistry, client education and business management. Dr. Tasky has taken numerous courses on conflict resolution and emotional intelligence, and has implemented much of what she has learned within her own practice. Her practice is AAHA accredited, and she is a member of the AAHA Accredited VMG Groups. Dr. Tasky’s experiences growing and managing her own business as well as her experience as a Blue Heron client, offer great insight into how she can help practice owners and managers achieve their “why”.
In her “free time”, Dr Tasky enjoys spending time with family and friends, traveling, scuba diving, and skiing. She also jokes that her next career will be as a travel photographer.
Dr. Kate Crumley graduated from North Carolina State University with her DVM degree in 1992 and she also holds an MS degree in Biochemistry from UNC-Chapel Hill. Her veterinary career path includes 7 years of mixed practice experience, companion animal medicine and surgery, and practice ownership in the roles of partner and as a sole owner. She has been active with AAHA beginning in veterinary school and has participated in a number of volunteer roles as well as serving on the Board of Directors and as AAHA President 2014-1015. She is passionate about top-notch veterinary medical care and about developing people into leaders who can make their practices thrive.
Her veterinary practice, Heartwood Animal Hospital, serves the rural North Carolina community of Youngsville, just north of Raleigh. Dr. Crumley built the hospital from the ground up, first opening the doors in 2000. Team training is a priority for her, and it is wonderful to watch people rise to their next level. Numerous team players have advanced through AAHA’s distance education veterinary technician program (DEVTP) with Dr Crumley as preceptor. She has especially enjoyed coaching her current practice partner and watching his professional development flourish both medically and from a business perspective. He joined the practice in 2015 immediately after graduation, he became a partner in the practice in 2016, and they have an active transition plan on track for him to assume full ownership in 2019.
Dr. Crumley is quick to give credit to Blue Heron for helping Heartwood succeed; she has been a client and has personally experienced the challenges and victories that come with working ON your practice while at the same time working IN it. She loves working with other veterinarians to help them achieve their best; working together to create a practice that will provide financial security, a fun work environment, and excellent service and care. Her goal as a part of the Blue Heron team is to inspire veterinarians to feel fantastic about their legacy.
Outside of veterinary medicine, Dr Crumley enjoys recreational road biking, gardening, travel, and listening to audio books. She, her husband Steve, and her daughter Heather when she’s home from college live on the quiet back-roads of beautiful North Carolina. Of course their dogs, Spock (Papillon) and Bucky (Bernese Mt Dog), and the cat, Neko (camera shy) all get their fair share of attention, too.
Dr. Chuck Keiser is a graduate of Centre College and Auburn University’s College of Veterinary Medicine.
His career in Veterinarian medicine started with ownership of 3 mixed animal practices and ended with the sale of 3, million dollar plus, small animal, AAHA accredited practices. In between were the buying, selling, and managing of several more hospitals. The sale was to three young doctors that had been mentored and coached by him and who then retained him to continue as a consultant to them and to actively find and assist with the purchase of additional hospitals.
Beyond the practice and management of veterinary hospitals, Dr. Keiser has been involved in other aspects of veterinary medicine and business in general. He chaired the large animal advisory council that raised over 33 million dollars for the new Auburn University large animal teaching hospital, is a member of AAHA since 1988, and serves chair on the Practice Management Advisory Committee for AAHA. He is one of the founders of the North American Business Association which is a group of hospital owners and their practice administrators. The group serves as a board of directors and advisors for each member hospital and meets for two days of challenging discussions prior to each annual AAHA meeting sharing all financials and practice related data.
Dr. Keiser’s community involvement includes serving as an elder in his local Presbyterian church and on mission trips. He has served the AAHA as a past board member, and past chair of both the PMAG (Practice Management Advisory Group) and the LINC (Leadership Identification Nominating Committee). Dr. Keiser has also been past chair of the local chamber of commerce, Rotary club, and United Way campaign. He has been a board member of the health department board, multiple foundations, and several banks. He currently serves on the business development board of First Southern National Bank.
For fun, Dr. Keiser enjoys horseback riding, fishing, camping, and traveling with his wife, Evie, a retired counselor for the KY School for the Deaf.
Dr. Allen Craig grew up in Knoxville, TN, in a home that fostered his love for small animals. During his childhood, a passion to serve pets and their humans began to grow. This dream became a reality in 1999 when he graduated from the University of Tennessee College of Veterinary Medicine with his doctorate degree and began working at the Lebanon Animal Hospital. Dr. Craig remained an associate at this hospital until 2012 when an opportunity arose for him to become an owner with the help of Blue Heron’s Chuck and Stith Keiser. Under his leadership, the hospital progressed from a near No-Lo practice to a productive and profitable one that is recognized as a leader in quality care for the middle TN area. The practice became AAHA accredited in 2014, is a clinical teaching affiliate with the Lincoln Memorial Veterinary School and now provides a Fear Free experience for patients.
Dr. Craig is married to Valerie, his bride of 20 years. Together, they celebrate the lives of their three children, Isaac, Isabella, and Eli, and the furry friends that continue to make their family complete. Dr. Craig is a member of Veterinary Management Groups (VMG) and is the membership chair for VMG 42. He is a past member and chair of the AAHA Leadership Identification and Nominating Committee. His favorite areas of practice are internal medicine, ultrasound and educating parents to help them better understand their four-legged babies. In his free time, Dr. Craig enjoys gardening, coaching basketball, scouting, and spending time with family.
Dr. Craig is excited to be part of the Blue Heron team. This is his time to pay it forward in veterinary medicine with the knowledge and mentorship that has been shared with him.
“The role of a leader is not to come up with all the great ideas. The role of a leader is to create an environment in which great ideas can happen.”
Becca holds a degree in psychology and Spanish from Denison University and a Master of Science in Intercultural Communication for Business from the University of Warwick in England. She grew up on a farm in Kentucky and spent many childhood evenings assisting her father, a veterinarian, with emergency calls. She has extensive experience in organizational development having worked with non-profit, private, and international companies. She has managed teams, assessed effectiveness of company programs, and identified best practices for organizational communication, growth, and productivity. Becca was a Practice Consultant with My Veterinary Career, a veterinary career services firm started in 2007. In addition to matching veterinarians and practice managers with hospitals, she conducted market research on veterinary placement services for My Veterinary Career. As a management consultant with Blue Heron Consulting, she loves helping hospitals and individuals reach their potential through developing best practices, implementing effective communication strategies, and establishing a positive and productive hospital culture.
Becca lives with her husband, John, in Maryland. In her free time, she loves traveling, spending time with her family, and hiking.
Kelli was born an animal lover. While most little girls played with dolls, she preferred stuffed animals. When her first dog, Tiny, was hit by a car and survived against all odds, she knew she wanted to work in veterinary medicine. Her journey started with volunteering several times per week at a local animal shelter, despite having to walk a half mile to and from the shelter each day. Once she could drive, she began working for the same veterinarian that had saved Tiny’s life years earlier.
Kelli’s early experience in medicine and management originated in human healthcare, at the world renown, Cleveland Clinic Foundation. Beginning with a receptionist role, she pursued advancement at every opportunity and quickly moved through the company. She was ultimately tasked with overseeing the startup of a satellite. Despite her success, Kelli was still being pulled into her passion for pet care. In February of 1998, Kelli’s husband encouraged her to follow her dream, so she left the human side for veterinary medicine.
She began her ‘professional’ career in veterinary medicine as the Office Manager with Animal Hospital Inc. The small animal practice grew very quickly and in 2004 she managed the remodel and expansion that doubled their facility size to 14,500 sq. ft. In 2005, Kelli earned her Certified Veterinary Practice Manager distinction and continued on to receive a certificate in Veterinary Practice Management from Purdue University in 2009. She also founded their current pet loss support group that meets monthly to serve the communities surrounding the practice. AHI recently opened their first satellite clinic, and with its expansion, Kelli became their CEO and realized her dream of becoming a practice owner.
In 2016, AHI hired BHC for a diagnostic site visit, bringing a breath of fresh air to Kelli and the practice. It reminded Kelli of her “why,” which has always been educating and mentoring people. She loves finding exciting and engaging ways to share her passion for veterinary medicine and teach other animal lovers about the rewarding careers the field has to offer. Kelli joined the BHC team in 2019 so she could share this “why” along with lessons learned from over 20 years in the industry. She is a Past Board President of Lake Humane Society and a member of the Veterinary Hospital Managers Association and American Animal Hospital Association. She is also Fear Free Certified and an advisory board member for a local Registered Veterinary Technician program.
When Kelli has down time, she loves spending time with her husband RJ and their two children John and Lisa. Their family would not be complete without their beagles Grover and Fletcher, cat Gibbs and Royal Palm turkeys Tony and Timmy. Together their family enjoys the outdoors, working on their log cabin and cheering on Cleveland sports teams and The Ohio State Buckeyes.
Nick Biermaier and his wife, Dr. Taylor Biermaier, a veterinarian, live in central Minnesota where she practices full-time. Aside from hours spent hosting study nights for Dr. Biermaier and her classmates during veterinary school and more than just a few nights assisting with emergencies at the clinic, Nick’s first ‘official’ foray into veterinary medicine occurred through a company the two started, CheckPoint Veterinary (CPV). CPV revolves around a traveling veterinary exam trailer providing a heated, clean area for veterinary care at sled dog races across the Midwest. Experience working closely with veterinarians during races, coupled with watching his wife navigate the rewards and challenges of her career, helped him realize the impact of a practice’s quality of medicine, client service, culture and profitability.
Nick began his tenure with Blue Heron in the fall of 2017 when he combined his passion for veterinary medicine with his love of the outdoors through Blue Heron’s ‘Wilderness CE’ program. During the fall in the mountains, Nick immersed himself in not only in providing attendees a once in a life-time experience in the River of No Return Wilderness Area of Idaho, but also in discussions around strategies for sustainable practice profitability.
In his spare time Nick loves spending time on his hobby farm with his bride surrounded by their menagerie of pets – 20 chickens, 2 ducks, 2 garage cats, 1 indoor cat, and a 1-year old springer spaniel named Evie. They also love spending time in the outdoors with their families pursuing a range of activities. Most recently, Nick and his wife have begun preparing for their first child (the human kind!) due in November of 2018.
Kaity unknowingly started her path to Blue Heron Consulting at the age of thirteen as she cultivated her love for animals working as a dog groomer in Cape Coral, Florida. During this experience, her passion for animals increased as she cared for those she groomed and she also began to appreciate what it took to run a small business.
She later graduated from the University of Central Florida with a bachelor’s degree in Hospitality and shortly thereafter met (her now Husband), Dr. Manny Lima, in the midst of his veterinary education at the University of Florida. She quickly observed that being a new veterinary graduate out in the field for the first time was no easy task. Even so, Kaity and Manny remained focused on their goal of veterinary practice ownership, a dream they recently turned into a reality. Kaity and Manny currently reside in Orlando, Florida where they are partners of Boggy Creek Animal Hospital. Most recently their practice was awarded, “Most Improved Hospital by Revenue” during Blue Heron’s Consulting’s 3rd Annual Invitational: Stick Your Neck Out THERE.
Through practice ownership, Kaity has an inside perspective on what it takes to battle through some of our industry’s challenges and is constantly reminded of the hurdles and victories of owning and operating a successful veterinary practice. This hands-on, real-world experience, combined with a diverse background in sales and recruiting, has positioned Kaity to help our clients conquer the challenges of putting a GREAT team together and leading them to deliver exceptional customer service and patient care.
In her spare time Kaity loves to listen to Audible, run with her pup and escape the flat lands of Florida to go hiking in the mountains whenever possible.
“One small cat changes coming home to an empty house to coming home.”
Veterinary Field Consultants
- Sarah McFadden
- Zander Carraway
- Adam Grecco
- Akemi Nash
- Derek Tyson
- Jason Maag
- Kimball Carr
- Melissa Lutz – Augustini
Sarah McFadden-Palmer is a native Coloradoan raised in Golden, Colorado at the foothills of the Rocky Mountains. She graduated from the dual DVM and MBA program at Colorado state University and resides in Fort Collins, Colorado with her husband Eric and her two dogs, Penguin and Marlon Brandog. As a student, she attended the Blue Heron externship which confirmed her desire to become a consultant and help the veterinary industry and fellow veterinarians with her unique blend of medical and business knowledge. She enjoys data analytics and putting a story to these numbers and then utilizing these puzzle pieces to develop strategies for helping business owners understand their competitive advantage, help goal set, and achieve short and long term financial goals. She is also currently working as a small animal general practice veterinarian within her community and enjoys the close knit bond she shares with her local pets and people. When she isn’t working, she is out adventuring with her dogs and husband in the backcountry skiing, hiking, and climbing.
Zander Carraway brings more than 20years’ experience in the Animal Health profession to Blue Heron Consulting. He has a deep understanding of managing the customer relationship and growing business in the veterinary channel. Prior to joining Blue Heron, Zander spent six years in various roles with Trupanion, the leading medical insurance provider for cats and dogs. Zander also held several management roles with Novartis Animal Health, where he spent more than five years. In 1995, Zander graduated with a Business Communications degree from Auburn University. He enjoys boating and spending time with his wife Stephanie and their two children.
Adam Grecco brings 15 years of veterinary hospital management and veterinary sales experience to Blue Heron Consulting. He has an understanding of managing practices, the importance of the hospital-patient bond, and extensive knowledge growing the practice from a business standpoint. Prior to joining BHC, Adam spent 7 years working in a veterinary hospital. He spent a couple years as a Customer Service Manager and was then promoted to Practice Manager. After leaving the practice, he joined Patterson Veterinary Supply, an industry leading distributor of animal health products and technology. Adam started as a Technology Specialist and then served as a Territory Manager. He then went on to become a Regional Director with Trupanion, where he helped to coach and mentor Trupanion representatives in western United States and Canada.
Akemi is an Oregon native with a lifelong love of animals. She first developed a passion for veterinary medicine while working at a low-cost spay/ neuter clinic during college. Akemi embarked on a career in human health care management and worked her way from the ground up utilizing her skills in identifying operational opportunities and creating strategies to maximize growth. When the opportunity arose, she decided to return to her true calling of veterinary medicine and joined Petco. In that role, she ran mobile and brick and mortar wellness clinics throughout Oregon and Washington. During this time, she grew her district and opened an additional 16 clinics. Prior to joining Blue Heron Consulting, Akemi worked as an Operations Manager overseeing full service veterinary hospitals in her Pacific NW region. Her passion for accessible care for all animals brings her into community organizations that provide veterinary services for low income households. Her most recent adventure took her to Jamaica where she worked with a team to provide free spay/neuter surgeries. Akemi shares her home with her dogs Tater, Captain, and Noodle as well as a former street cat named Allergy.
Derek Tyson brings extensive experience in the animal health profession as a practice manager of a large veterinary practice as well as in sales. Derek led a team of employees at one of largest clinics in Jacksonville, Florida, Pet Doctors of America. From there, Derek worked as a national sales representative at Sneakers Software, the producers of DVMax practice management software and he eventually joined Trupanion as a Regional Director and worked closely with Territory Partners in the Southeast. To better serve Territory Partners and other areas of business in the veterinary community, the Regional Director position was eventually moved under the umbrella of Blue Heron Consulting, under a new title of Field Consultant.
Prior to starting with Trupanion/Blue Heron, Derek decided to pursue a dream of his to become a sports reporter which he accomplished by working for two different companies including ESPN from 2011 through November of 2017 as a college football writer. Derek has his Business Management degree from Northwood University in Midland, Michigan. In his spare time, Derek enjoys traveling, playing golf, and spending time with his wife Amanda and their son.
Jason has an accomplished record of working with people and pets. For more than 20 years he has developed successful business leaders across several venues. He ran business operations for a variety of retailers including Ann Taylor, Eddie Bauer, Staples and Petco prior to joining Blue Heron Consulting.
During his 11 years working with Petco, Jason held several positions including District Manager of 2 separate markets in the upper mid-west. He was able to successfully expand those markets as well as nurture a love for strengthening the human animal bond. Alsoduring this time, Jason was a founding board member of a successful non-profit Spay and Neuter clinic, providing low cost (and sometimes free) spay and neuter services in his community.
When not at work, Jason spends time outdoors golfing, fishing, hiking and spending time with his wife; Christine, his 3 daughters; Hannah, Makenna and Ashlyn and their four legged Black Labrador Retriever brother; Oliver.
Over a varied 30 year career, Kimball has served many roles in the creative and business worlds. With early education in journalism, creative writing and continuing education at the University of Virginia’s Darden Business School, Kimball’s leadership career includes elevated roles for Starbucks Coffee Company, Mars Incorporated and Trupanion. Over his 11 years with Starbucks, he was promoted twice and led stores, districts and regions. He opened new markets along the east coast of the United States and received numerous awards for revenue growth, customer satisfaction and employee retention. After departing Starbucks, Kimball co-founded a technology transfer company and traveled to China as Vice President of Business Development. Following that, he spent 8 years with Mars and served as the Regional Vice President for Banfield in the northeast United States. During that time he led a team of over 2,000 clinicians and business leaders and built multi-year growth strategies, led real estate and new opening planning, developed retention and quality programs and surpassed year over year growth and medical quality targets for a $200 million annual revenue plan. Kimball has also been a writer, editor, producer and director of films and training programs. His work has earned him two Telly awards and in addition to films and commercials he has written for some of the largest training and software companies on the world. Kimball lives in Virginia with his wife Gigi, their human daughters Gabrielle and Sienna and canine daughter, Athena.
Melissa Lutz – Augustini
Melissa Lutz – Augustini brings 20+ years of veterinary experience, including in clinic technician work and pharmaceutic sales. Melissa started out her career within a large Specialty Practice in Pittsburgh PA and moved into a small animal practice in Jacksonville FL. From there, Melissa moved into the sales side of veterinary medicine, which lead her to work as a pharmaceutical sales representative with several leading companies, Aratana Therapeutics, Antech Diagnostics and Ceva Animal Health. She recently joined Trupanion as a Regional Director for the Northeast US. To better serve Territory Partners and other areas of business in the veterinary community, the Regional Director position was eventually moved under the umbrella of Blue Heron Consulting, under a new title of Field Consultant.
Melissa’s passion for animals started when she was 3 years old. She knew at that young age that she wanted to find her place in the veterinary field. Melissa currently lives in Tampa FL with her husband – Mark, three dogs – Tamale, Mila and Pandee and her two cats – Mako and Salty. In addition to her full-time role with Blue Heron, she is a full-time student pursuing a bachelor’s degree in Business Management.
“Time spent with cats is never wasted.”
Student & Early Career Programs
A lifelong Tennessee native, Dr. Kelley Lay grew up on a family farm tucked into the hills of a small town just down the road from the one and only Jack Daniel’s Distillery. There she was surrounded by an array of beef cattle, chickens, an ever-evolving population of stray cats and dogs, the occasional lost baby animal, and some of the smoothest, gaited trail-riding horses one could ride. Taking care of those animals and growing up amidst nature instilled in her a love for the natural world, but surprisingly, veterinary medicine was not her first calling. She spent over a decade of her school years, and a couple in college, surrounded by teammates on the basketball court. Many people grow up focused on sports, but what Kelley loved more than the game, was a constant theme of camaraderie, teamwork, perseverance for a cause, and selfless leadership. Because of the fulfillment and passion for those things, she first sought a degree in Physical Therapy. However, while finishing her Bachelor’s in Biology, fate and a couple of influential people, would change her course to pursue medicine for other species. She graduated with a Doctorate of Veterinary Medicine from the University of Tennessee four years later. During her time at UT, she realized there was a general deficit of business knowledge and leadership skills in the curriculum, so she served in a lead capacity of several student organizations such as President of the Veterinary Business Management Association, Student Leader of the American Animal Hospital Association (AAHA), and Director of Professional Development on the AAHA Student North American Business Association’s National Leadership Team.
After graduation, Dr. Lay moved to Nashville and now calls Music City home. She has worked in numerous small animal and emergency settings, often mixing it up with relief work and finding ways to help teams all over Nashville. This has opened her eyes to different environments, enabled a vision for what works and what doesn’t, as well as solidified a belief that the culture of a practice is its greatest asset and that without the framework of a great team around us, we are all less successful than we could be. She also never lost sight of her passion to guide and encourage others. While still practicing, she joined the Tennessee Veterinary Medical Association’s Power of Ten Leadership Program and Blue Heron Consulting’s team of coaching experts. Kelley is not only one of Blue Heron Consulting’s Operational Coaches but is also our Director of Student and Early Career Programs. In this role, she lectures to students and young veterinarians at schools and conferences across the U.S. Thanks to her own personal experiences, she believes passionately that the next generation should be empowered to control their destiny, navigate their career through early challenges and unknowns, find well-being and fulfillment, and pursue dreams of practice ownership. She is helping to develop more business leaders, regardless of their background or the evolution of the profession, and by doing so, believes we can form a profession of people who take care of each other even better than we take care of our clients and patients.
She and her husband, Nathaniel, share a home with their sweet pit bull mix, Cade, and a sassy tabby named Allie. From her background, it will come as no surprise that she loves fitness and nutrition, outdoor recreation, and attending an array of sporting events and concerts in her free time.
“Do not follow where the path may lead. Go instead where there is no path and leave a trail.”
-Ralph Waldo Emerson
Katey Keeton joins the team as an administrator helping assist the Field Consultant Division. As well as possessing a vast understanding of customer service, Katey has a legal and insurance background making her a great addition to the BHC team.
Katey was born and raised in West Palm Beach, Florida, where she graduated from Florida Atlantic University with a bachelor’s degree in criminal justice and a minor in sociology. Katey played two years of collegiate basketball which instilled in her the importance of teamwork. Her interests include photography, being outdoors, traveling, and spending time with her family.
Katey and her husband, Noah, now reside in Stanford, Kentucky with their son, Knox, and their two dogs, Rupp and Cali.
Jeannie Bellsmith comes to Blue Heron Consulting with over 18 years of ownership, management, customer service, business and veterinary experience. She has owned and operated her own business and worked as a practice manager for over 10 years in an AAHA accredited veterinary hospital where she was one of three founding practice managers of the original North American Business Association (NABA). Following her career in veterinary medicine, she became the Administrative Assistant and Client Service Specialist for a financial advising office focused on comprehensive financial planning and asset management.
Jeannie recently joined our team as the Executive Administrator and is eager to do her part in helping our consultants, hospital owners and their team members develop their plans for success. The common thread throughout Jeannie’s professional career has always been client service and she strives to continue providing the highest standard of service to our clients at Blue Heron Consulting.
Jeannie enjoys being involved in her community and was commissioned a Kentucky Colonel for her efforts in providing local canine officers with bullet proof vests in 2008. She is currently a member of the Kiwanis Club of Danville which focuses on strengthening the community and serving children.
In Jeannie’s spare time she enjoys gardening, traveling, exercising, hiking with her family, movie nights with her husband and of course, playing catch with her three dogs!
“Leadership and learning are indispensable to each other.”
-John F. Kennedy
Veterinary Student Interns
Landon, Washington State University College of Veterinary Medicine class of 2021, was first introduced to Blue Heron Consulting (BHC) through an externship – Unbridled: Inspiring the Next Generation of Practice Owners – in the summer of 2019. That experienced completely changed his perspective of veterinary medicine and engrained in him that every veterinarian, practice owner and clinic have an individual story to tell, and when those individual aspects are unified with a specific “why,” anything can be obtained. This really resonated with him and knew he needed to be a part of it. As a veterinary student interested in practice ownership, his BHC internship involves helping assess the financial health of hospitals, developing financial projections and identifying opportunities for hospital improvement. Upon graduation, he hopes to one day be both an operational coach and a medical team coach for BHC.
Even though Landon has a focus on small animal medicine, he has a passion for veterinary medicine as a whole. He loves learning about large, small and exotic animals and anything to do with business management. Growing up in Arizona he had an insatiable interest in animals and biology and once he set foot in a veterinary clinic he knew this is what he wanted to do. He later went on to receive his bachelor’s degree in Applied Biological Sciences from Arizona State University before applying to Washington State University’s veterinary program. Currently at Washington State University he is involved in a number of different clubs that align with his interests such as orthopedic surgery, radiology and dentistry and is an active member in the Veterinary Business Management Association. He is also the President of the Class of 2021 and an Ambassador for the veterinary program. Upon graduation he will return home to Arizona and hopes to practice as a small animal general practitioner and quickly enter practice ownership. In his spare time Landon spends time with his wife, children and two cats. As well he loves cooking, playing his guitar and spending time with people.