Part 2 in the IMPACT Series, exploring the skill of Managing Relationships. Please watch part 1 before viewing this training.

For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039

Series Navigation<< The IMPACT Model Part 1 : InvestigateThe IMPACT Model Part 3 : Asking Probing Questions >>