Part 4 in the IMPACT learning series. This training explores the critical step of Applying Solutions and builds upon the first three video trainings in this series. Please view Parts 1 – 3  before watching this training.

For more about the IMPACT model, check out the resources available on Tristan here : https://tristan.smartsupportapp.com/articles/14875-IMPACTful-Conversations?view_portal_id=1039