Hospital Coaching
360° Hospital Coaching
Hospital improvement from every angle
Results from the front desk to the surgery suite.
We don’t tell you what your vision should be. We listen. You may look for increased profitability, better patient care, stronger leadership from your team, a favorable work/life balance, or something else entirely. If we’ve learned one thing from over a decade of helping veterinary professionals, it’s that when one part is struggling – whether it’s operations, finances, leadership, or medical care – it affects everything. That’s why our 360° Hospital Coaching doesn’t just focus on a single pain point. It focuses on all of them, together.
This is our most immersive service: a full-spectrum coaching program designed to support your entire hospital, from the front desk to the surgery suite, and from leadership vision to team morale. Whether you’re trying to regain control, scale more intentionally, or finally get everyone rowing in the same direction, we’ll give you the coaching, tools, and support to help make it happen.
A Closer Look at the 360° Approach
Running a hospital means making hundreds of decisions a day (and often wondering if they’re the right ones). When you’re balancing people, patients, and profitability, it’s hard to zoom out and see the full picture. That’s where 360° Hospital Coaching comes in. We don’t just coach one role or fix one issue—we partner with your entire leadership team to create lasting, sustainable change across your hospital. Through immersive diagnostics and weekly hands-on support, we work alongside you to transform the way your practice operates, communicates, and thrives.
Here’s a closer look into our most popular solution:
Hospital Assessment
First, we work to establish an understanding of your Why, your goals, and your hospital’s current situation, including an in-depth review of practice financials, culture, operations, and consistency of care. From here, we’ll build a personalized plan to make the most of our time on-site.
On-Site Diagnostic Visit
Next, our team spends three to five days immersed on-site, observing your hospital’s operations, interviewing team members, and assessing the health of your finances, systems, leadership, and culture. We strive to make this experience fun for the entire team.
Comprehensive Coaching
With our action plan in hand, we bring together weekly owner, medical, and operational coaching to support every corner of your practice. It’s personalized, hands-on, and designed to help your team communicate better, lead stronger, and deliver care more consistently.
Supporting Every Corner of the Hospital
What makes our 360° Hospital Coaching unique is that we don’t stop at the assessment – we stay with you every step of the way. After the Diagnostic Visit, we deliver a detailed report that outlines key findings, opportunities, and prioritized next steps to help your hospital move forward with the support of our team alongside you.
We work together to embed these recommendations into your hospital’s day-to-day, providing weekly, role-specific support that helps your entire team lead better, communicate more clearly, and operate with greater confidence. You’ll benefit from:
Owner Coaching
Gives practice owners the space to rise above the day-to-day and lead with purpose. Through weekly one-on-one sessions, we help owners develop strategic plans, understand their financial performance, delegate effectively, and move closer to their long-term goals—whether that means growth, balance, or a future transition. You’ll learn how to work on the business again, not just in it.
Operational Coaching
Supports your practice manager and key administrative leaders in building a smoother, more consistent hospital experience. We focus on workflow optimization, staffing and scheduling, culture-building, inventory systems, HR processes, and communication frameworks that help the entire team function with more clarity and accountability. It’s where practice infrastructure meets people management—and gets stronger, week by week.
Medical Coaching
Ensures your associate veterinarians are engaged, supported, and practicing your hospital’s definition of best medicine. Our medical coaches are veterinarians and former owners themselves, offering weekly mentorship that includes case reviews, production and ADT analysis, and guidance on diagnostics, surgery, communication, and team utilization. With the right support, your DVMs grow into confident, aligned contributors to both clinical outcomes and culture.
Deep Dive Programs
Designed to address specific areas of your hospital that need extra attention. Whether it’s inventory management, client experience, preventive care plans, pricing strategy, dentistry, or another targeted need, our team builds a focused, three-month plan with clear goals, metrics, and hands-on support. These deep dives allow us to direct time, resources, and expertise where they’ll make the biggest impact, so your hospital keeps moving forward, one priority at a time.
What We Help With
Most hospital leaders don’t need more ideas. They need clarity, support, and a plan they can actually follow through on. That’s what 360° Hospital Coaching delivers. We work alongside you to identify what’s holding your hospital back and help you take action one conversation, one system, and one leadership breakthrough at a time. Whether you’re feeling stuck in the day-to-day, overwhelmed by team dynamics, or unsure how to hit your financial goals, we bring targeted expertise to help you move forward with confidence.
Here are some of the most common areas we help hospitals improve:
Removing bottlenecks and improving flow of patient and team scheduling
Maximizing opportunities and reducing pain points
Defining best medicine, improving patient care, and enhancing client experience
Inventory, pricing, discounting, missed charges, and PIMS
New client growth, client bonding, marketing, and appointment conversion
HR essentials, such as staffing, payroll, benefits, and training
Culture, dynamics, and work environment of the practice
Reviewing case studies and missed opportunities to develop clinical skills
Regular review of doctor metrics, such as ADT and production
Goal setting, professional development, and achieving work/life balance
Analyzing key metrics, revenue centers, and expense hubs each month
Team-centered strategic planning focused on progress and long-term growth
Lasting Change Starts Here
A better hospital might be closer than you think. In just a few days, we can uncover what’s holding you back and show you what’s possible. With the right support, clarity comes quickly and change follows even faster. If you’re ready to lead with confidence, align your team, and build a practice that actually works for everyone, your first step is right here.
In as little as three days, your hospital could be on its way to new heights. That was easy, wasn’t it?
My whole perception of veterinary medicine has changed for the better and I can honestly tell you that I enjoy my job more than I ever have. For the first time in my career I feel like I would actually encourage my own kids to join the profession if they wanted to be part of it.
It wasn’t just a “Here’s what you can do and now it’s yours to deal with.” It was “Here’s what we can do together”. It’s been really exciting to see how people get jazzed about it. If you are complacent with mediocrity, then don’t hire them. I’m not complacent with mediocrity. I want to be better than average.
I cannot say enough about BHC. We probably should shut up about it so you don’t get so many clients you don’t have time to coach us. Finally getting paid feels nice, but the biggest thing is the comfort/reassurance/feeling of safety that we are doing things right and being guided by knowledgeable folks who want us to succeed, that it isn’t all on our shoulders to learn the business/administration side by ourselves.
The greatest impact that BHC has had within the practice for me is helping gain confidence in my role as Practice Manager.
Blue Heron Consulting has made practice fun again. They listen, observe and evaluate before making recommendations that fit our practice. They have provided outside accountability that takes pressure off me as the managing partner. My partners were reluctant to bring in an outside consultant but after going through the site visit, they are on board with making the changes needed to grow and improve our practice. Their biggest fear was that change would be driven by dollars alone. Blue Heron’s approach is to put the patient and client first, coach doctors and staff to practice good, thorough medicine all the time and profit will follow. Our first full month after the site visit our gross was up 47% over the same month last year.
As brand-new clinic owners with zero prior experience, hiring Blue Heron Consulting was hands down the best decision we’ve ever made. From day one, our coaches have been an incredible support system. They helped us identify key areas where we needed to improve and provided clear, actionable guidance that’s already led to noticeable growth in many aspects of our clinic. We truly can’t imagine navigating this journey without them.
Our hospital has worked with Blue Heron Consulting for several years. After taking a hard look at how we operated, they helped us turn it upside down. Now we are leaner, having more fun and certainly more profitable.
BHC has challenged us to view and assess issues in new ways and to embrace change. This includes not only business practices, but also interactions between clients, patients, and coworkers. Communication and constructive criticism have improved greatly within the practice.
I’ve had the pleasure of working with Blue Heron Consulting on two separate occasions. In both experiences, I was impressed not only by their depth of expertise but also by their personable and approachable style. Their team consistently responded to my questions quickly and thoroughly, making complex processes feel manageable and clear. It’s rare to find a consulting group that pairs such high-level insight with genuine care for their clients’ long-term success. Blue Heron Consulting has had a meaningful impact on the way I run my practice, and I wouldn’t hesitate to work with them again or recommend them to colleagues in the veterinary field.
Blue Heron was able to come in and show us ways to increase our revenue, while decreasing our COGS. I have been here for 23 years and have witnessed all of the changes over the years, but since working with Blue Heron we have had such a positive impact in all areas. Not only did they empower me, but they empowered other members of the staff by allowing them to become Team Leads for their respective departments, and help hold others accountable and strive for improvements all around. Without Blue Heron’s help, we would be failing and struggling. They truly helped turn things around and helped us become what we have strived to be for so many years.
We were struggling with increasing COGS and staff labor, while also seeing a decline in our culture. Management was disorganized and burning out. Having our practice coach come in and observe for several days helped tremendously to identify our pain points and talk out a plan moving forward. She was also able to quickly adjust to changes in the plan over time. While there is still work to be done, we are now in a much better place then we were a year ago.
We recently completed a 3-day consultation and I can honestly say it was a game changer for our clinic. Going into it, I was nervous. I didn’t know what to expect and feared hearing everything we were doing wrong or having our existing systems torn apart. But from the very beginning, they put those fears to rest. BHC approached our team with encouragement, empathy, and a genuine desire to help us grow. I’ve attended countless conferences, CE events, and meetings trying to learn how to be a better leader and improve our clinic’s efficiency. None of them have come close to the level of insight, clarity, and support we received from Blue Heron. If you’re looking to grow your clinic and are open to meaningful change, I can’t recommend them enough.
