by Nickolas Biermaier | Blue Heron Consulting Client experience: It’s one of the biggest factors affecting veterinary industry customer loyalty and longevity — and a practice’s bottom line. In this article, the latest in the Blue Heron Consulting (BHC) series for Vetsource, guest author Nickolas Biermaier, Director of Hospital Operations at BHC, helps practices provide [...]
by Nickolas Biermaier | Blue Heron Consulting It’s a new year, and more effective inventory management is at the top of the resolution list for many veterinary practice leaders. In this article, Vetsource blog guest author Nickolas Biermaier, Director of Hospital Operations at Blue Heron Consulting (BHC), offers tips to help practices get their inventory [...]
featuring Stacy Gentry | Blue Heron Consulting In today’s world, where strong connections are vital, building meaningful relationships with your clients is essential for long-term success. This webinar focuses on helping you create authentic connections that go beyond routine transactions. We delve into the pivotal relationship between the client experience and the long-term loyalty it [...]
featuring Stith Keiser and Kate Crumley, DVM, MS | Blue Heron Consulting Every veterinary professional has had a day derailed by a tough client interaction or tension among colleagues. Whether it’s an aggressive remark, a misunderstanding, or a miscommunication rooted in stress, these moments can be draining. But with the right mindset, tools, and techniques, [...]
By Stith Keiser | Blue Heron Consulting This article was written for and featured in Clinician's Brief. I recently spent a few days onsite with the new owner of a small animal practice. We had also met the previous evening and over dinner discussed her primary concerns. She said the practice was extremely busy—a good [...]
By Stith Keiser | Blue Heron Consulting This article was written for and featured in Today's Veterinary Business. If I could assign one word to the feeling around change in this hospital, it was “fear.” Not the kind of fear like that feeling of excitement or pre-game jitters, but the primordial, fight-or-flight type of fear. [...]
