by Kelli Kerwin, CVPM | Blue Heron Consulting In the modern veterinary landscape, the "Good Doctor" model—providing excellent care and assuming clients will stay—is facing a new reality. Research shows that client loyalty is beginning to fade as pet owners become more price-sensitive and digitally savvy. When we reach for the "discount" button to fill our [...]
by Jamie Hurst, RVT | Blue Heron Consulting Veterinary professionals don’t need a survey to tell them the profession is under strain — but sometimes data helps validate what many are already feeling. When the Veterinary Hospital Managers Association (VHMA) asked hospital leaders what keeps them up at night, the same concerns rose to the [...]
by Katey Keeton | Blue Heron Consulting It’s the end of the month, and you finally sit down to review your Profit & Loss statement. At first glance, things look encouraging. Revenue is strong. Expenses seem under control. The bottom line shows a profit. You feel a brief sense of relief—until you open your bank [...]
by Nickolas Biermaier | Blue Heron Consulting Client experience: It’s one of the biggest factors affecting veterinary industry customer loyalty and longevity — and a practice’s bottom line. In this article, the latest in the Blue Heron Consulting (BHC) series for Vetsource, guest author Nickolas Biermaier, Director of Hospital Operations at BHC, helps practices provide [...]
by Stith Keiser | Blue Heron Consulting How often do we read about or hear about the frustrations veterinary practice owners and practice managers have as a result of their inability to communicate with one another? We know communication is the key to success, yet we struggle with clear communication. Effective communication between the owner [...]
by Nickolas Biermaier | Blue Heron Consulting It’s a new year, and more effective inventory management is at the top of the resolution list for many veterinary practice leaders. In this article, Vetsource blog guest author Nickolas Biermaier, Director of Hospital Operations at Blue Heron Consulting (BHC), offers tips to help practices get their inventory [...]
by Nickolas Biermaier | Blue Heron Consulting To maximize practice revenue growth in the veterinary industry, it’s crucial to focus on providing the highest standard of care for every patient, every time. In this week’s Vetsource blog post, guest author Nickolas Biermaier, Director of Hospital Operations at Blue Heron Consulting (BHC), continues BHC’s blog series [...]
by Stith Keiser | Blue Heron Consulting This article was written for and featured in Clinician's Brief. Career planning encompasses exploring options that range from clinical practice (private or corporate) to academia (research or laboratory) and even to nontraditional entrepreneurial opportunities (laboratory or marketing companies, consulting groups). A clinician may choose to open a clinic [...]
by Stith Keiser and Erin Keiser, DVM | Blue Heron Consulting This article was written for and featured in Vetsource. I knew I would be on the receiving end of a little (OK, a lot) of skepticism as a new grad. Especially as an obviously young, not-from-around-here-girl, practicing in a rural part of Kentucky. In [...]
by Stith Keiser | Blue Heron Consulting This article was written for and featured in DVM360. Years ago, in college, I wanted to buy a horse, so I made the long drive from Kentucky to Wyoming to spend several days riding and roping a wide assortment. A roan quarter horse, Remington, eventually worked himself to [...]
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