How to Make a Difference Without Being the Boss

feat. Stith Keiser and Kate Crumley, DVM, MS | Blue Heron Consulting When you think of a leader, who comes to mind? A hospital director? A manager? Someone with a string of letters after their name? Sure, that’s one kind of leader. But in veterinary medicine, leadership doesn’t require a job title. In fact, some [...]

Navigating Difficult Client and Colleague Interactions

feat. Stith Keiser and Kate Crumley, DVM, MS | Blue Heron Consulting Every veterinary professional has had a day derailed by a tough client interaction or tension among colleagues. Whether it’s an aggressive remark, a misunderstanding, or a miscommunication rooted in stress, these moments can be draining. But with the right mindset, tools, and techniques, [...]

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