by Nickolas Biermaier | Blue Heron Consulting Client experience: It’s one of the biggest factors affecting veterinary industry customer loyalty and longevity — and a practice’s bottom line. In this article, the latest in the Blue Heron Consulting (BHC) series for Vetsource, guest author Nickolas Biermaier, Director of Hospital Operations at BHC, helps practices provide [...]
by Stith Keiser | Blue Heron Consulting How often do we read about or hear about the frustrations veterinary practice owners and practice managers have as a result of their inability to communicate with one another? We know communication is the key to success, yet we struggle with clear communication. Effective communication between the owner [...]
by Nickolas Biermaier | Blue Heron Consulting It’s a new year, and more effective inventory management is at the top of the resolution list for many veterinary practice leaders. In this article, Vetsource blog guest author Nickolas Biermaier, Director of Hospital Operations at Blue Heron Consulting (BHC), offers tips to help practices get their inventory [...]
by Nickolas Biermaier | Blue Heron Consulting To maximize practice revenue growth in the veterinary industry, it’s crucial to focus on providing the highest standard of care for every patient, every time. In this week’s Vetsource blog post, guest author Nickolas Biermaier, Director of Hospital Operations at Blue Heron Consulting (BHC), continues BHC’s blog series [...]
by Stith Keiser and Erin Keiser, DVM | Blue Heron Consulting This article was written for and featured in Vetsource. I knew I would be on the receiving end of a little (OK, a lot) of skepticism as a new grad. Especially as an obviously young, not-from-around-here-girl, practicing in a rural part of Kentucky. In [...]
by Stith Keiser | Blue Heron Consulting This article was written for and featured in DVM360. Years ago, in college, I wanted to buy a horse, so I made the long drive from Kentucky to Wyoming to spend several days riding and roping a wide assortment. A roan quarter horse, Remington, eventually worked himself to [...]
by Stith Keiser | Blue Heron Consulting This article was written for and featured in DVM360. It's 3 in the morning, cold, dark and rainy. I'm 3 or 4 years old, sitting in the backseat of my dad's truck riding out to watch him to deliver a calf or fix a prolapsed uterus. Fast-forward a [...]
by Stith Keiser | Blue Heron Consulting This article was written for and featured in Vetsource. I was driving home from a clinic earlier this week and heard on the radio that unemployment had reached an all-time low of about 3.7% nationally[1]. The AVMA has confirmed that it’s even lower in veterinary medicine at around [...]
by Stith Keiser | Blue Heron Consulting This article was written for and featured in Vetsource. Holiday festivities. Family. Friends. Good food. Year-end inventory counts. Annual budgeting. Performance reviews. To some, the above two lines may seem as polarizing as a lump of coal and a shiny new present. Fortunately, for veterinary managers and owners [...]
by Stith Keiser | Blue Heron Consulting This article was written for and featured in Vetsource. We hear a lot about the importance of practicing “best medicine.” Conceptually, many of us would agree that practicing best medicine is, in fact, best. Even so, the question lingers, how do we do it in the real world [...]
