by Stith Keiser | Blue Heron Consulting This article was written for and featured in Today's Veterinary Business. I sat next to a registered veterinary technician at a recent continuing education meeting. As we chatted, she explained that she was no longer in practice. Her employer informed her that after over a decade of service, [...]

by Stith Keiser | Blue Heron Consulting This article was written for and featured in Today's Veterinary Business. I was speaking at a veterinary conference when an attendee, a midcareer owner of a multidoctor hospital, asked, “If you could identify one factor that separates average or even good hospitals from the great ones, what would [...]