Empower Your Team, Elevate Your Practice

feat. Sydni Southwick | Blue Heron Consulting In this webinar from Blue Heron Consulting and PayJunction, Sydney Southwick and Jim Sperry team up to explore how empowering your veterinary staff can drive real results across your practice. From improving efficiency and decision-making to boosting morale and client satisfaction, they cover practical ways to elevate your [...]

Turning Around Employee Turnover

by Stith Keiser | Blue Heron Consulting This article was written for and featured in Today's Veterinary Business. I sat next to a registered veterinary technician at a recent continuing education meeting. As we chatted, she explained that she was no longer in practice. Her employer informed her that after over a decade of service, [...]

A Tale of Two Managers

by Stith Keiser | Blue Heron Consulting This article was written for and featured in Today's Veterinary Business. I was speaking at a veterinary conference when an attendee, a midcareer owner of a multidoctor hospital, asked, “If you could identify one factor that separates average or even good hospitals from the great ones, what would [...]

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