Compensation by Design: Building a Pay Structure That Supports Your Hospital’s Culture

by Bobbie Stout | Blue Heron Consulting Understanding Veterinary Compensation Models (Without the Headache) Veterinary compensation models can sound complicated at first. Terms like ProSal, production, and negative accrual can make even experienced veterinarians pause for a second. But once you break them down, they’re actually pretty straightforward. Whether you're a practice owner designing pay [...]

Solving the Loyalty Gap: Why Rewards Outperform Discounts

by Kelli Kerwin, CVPM | Blue Heron Consulting In the modern veterinary landscape, the "Good Doctor" model—providing excellent care and assuming clients will stay—is facing a new reality. Research shows that client loyalty is beginning to fade as pet owners become more price-sensitive and digitally savvy. When we reach for the "discount" button to fill our [...]

Why Your P&L Doesn’t Match Your Bank Account (and How to Fix It)

by Katey Keeton | Blue Heron Consulting It’s the end of the month, and you finally sit down to review your Profit & Loss statement. At first glance, things look encouraging. Revenue is strong. Expenses seem under control. The bottom line shows a profit. You feel a brief sense of relief—until you open your bank [...]

What to Know Before You Buy a Veterinary Clinic

by Stith Keiser | Blue Heron Consulting This article was written for and featured in DVM360. Years ago, in college, I wanted to buy a horse, so I made the long drive from Kentucky to Wyoming to spend several days riding and roping a wide assortment. A roan quarter horse, Remington, eventually worked himself to [...]

Is Your Practice Culture Stuck in the ’90s? A Panel Discussion on Leadership, Communication, and Management Tactics You Can’t Afford to Ignore

feat. Stith Keiser | Blue Heron Consulting Practice culture isn’t just a buzzword—it’s the heartbeat of your hospital. When leadership styles, communication, or management systems fall behind, the impact shows up everywhere: morale dips, efficiency stalls, and profitability suffers. If you missed our live session, you’re not out of luck. You can still access our [...]

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